Online Security Statement

Our Mission

Pacific Crest Savings Bank’s first priority is providing a secure environment to protect your identity and personal information. Our security methods are among the best in the industry to guard the privacy of your accounts and personal information. You can feel secure and confident when banking with Pacific Crest.

Website Usage Monitoring and Online Technology

Visitors to the Pacific Crest Savings Bank web site remain anonymous, we do not collect identifying information about visitors to our site. We use standard software to collect non-identifying information about visitors in order to serve you better, such as:

  • date and time our site is accessed;
  • IP address (a numeric address given to servers connected to the internet);
  • web browser used.

Pacific Crest Savings Bank’s web site makes use of “cookie” technology to measure site activity and to customize information to your specific areas of interest. A cookie is an element of data that a web site can send to your browser, which may then store the cookie on your hard drive. Cookie technology is used to ease future visits to Pacific Crest’s website.

Electronic Banking

Your online security is important to us. That’s why we bring together a combination of industry-approved security technologies to protect your personal and account information. Our online and mobile banking features an enhanced login method called multi-layered authentication and consists of validation and authentication of an individual using more than one method of verification. It helps protect against online fraud by providing an additional layer of protection beyond simply a username and password.

When you’ve logged into online banking, your data is encrypted as it travels to and from your computer or device. Encryption is accomplished through a 128 bit “Secure Sockets Layer,” the de facto standard for data encryption on the internet. This means unauthorized individuals cannot decipher your sensitive financial information.

Our computer system does not connect directly to the internet, it is protected by a “firewall” — software and hardware that control and limit the access that “outside” computers have to our systems. This firewall is held to the highest security standard available to protect your personal and account information. With the use of the above technologies, Pacific Crest provides the safest operating environment possible for our clients and you can feel secure using online and mobile banking.

Secure Communications

E-mail communications over the internet are not secure. Never send confidential account or personal nonpublic information through unsecure email. To communicate securely with Pacific Crest electronically, log into online banking and use the message function. You may also establish a secure email account through our service provider Citrix ShareFile, which allows us to communicate and send documents securely. Learn more about Citrix ShareFile here.

Security Steps You Can Take To Protect Yourself

Your online banking user ID and password are two of the most important security features for online and mobile banking.  Since you control the selection and how often you change your password, you can help prevent unauthorized online and mobile access to your accounts. Your online banking user ID and password are also used to login into mobile banking. Learn more about ways to protect yourself from fraud and identity theft by clicking here.