Digital Banking Updates

New Digital Banking Features and Functionality, Enhancements Launch on March 4th

Bill Pay

• Simpler navigation offers you sleek Payee logos and icons.
• Provides details of the payment method for your bill payments, showing if they were made by check or processed electronically.
• Any transactions you established before Thursday, February 29, will be processed as submitted without delays.

Person to Person (P2P) Payments

Our Person to Person, or P2P, service allows you to pay people using their phone number or email address.

• You can pay your friends and family for dinner, movies, birthday gifts, or whatever the reason.
• This feature pays the recipient within minutes.
• Contact Client Services to learn more.

External Transfers | Account to Account (A2A)

Our External Transfer service, sometimes referred to Account to Account or A2A, allows you to transfer funds to and from accounts that you own at other financial institutions.  Use this service to move funds to your accounts at other banks or credit unions or easily transfer funds from those accounts into your accounts at Pacific Crest.

• Your prior External Transfer connections and any recurring Transfers have been deactivated.
• You need to reestablish your respective External Transfers.  We encourage you to start the process right away so that your External Transfer connection(s) are in place when you want to transfer to or from Pacific Crest.
• You will also need to recreate any recurring transfers you had.
• Any transfers you initiated before February 29 will be processed accordingly and on schedule.
• Business clients can now transfer monies to and from Pacific Crest and other financial institutions!
• Pacific Crest uses Plaid to help keep customers’ information secure when establishing transfers or connections to other financial institutions. Read more about Plaid and an alternative option below.

Keeping Your Information Safe with Plaid

• What is Plaid? Plaid is a financial technology company that serves as an intermediary between third-party financial applications and users’ bank accounts.
• What does it do? To perform an external transfer, we need to verify your bank account.  Users can securely submit their information through Plaid, which facilitates secure data transfer between financial institutions—enabling the necessary communication to allow account verification in a few seconds.
• What measures does Plaid take to safeguard your financial information? Plaid uses advanced security and best-in-class encryption protocols to protect your data during transmission. Read more about Plaid’s security best practices on its Trust and Safety page.
• Alternative Verification If you want to bypass Plaid, you can use a micro-deposit verification method.  This can take a few days to complete.
  • When setting up a new account in External Transfer (A2A), click the ‘X’ in the upper-right-hand corner of the Plaid popup to close it.  Another page will open for you to add your bank account information.  You will need the Name of the Account (your official name on the account), Routing Number, Account Number, and Account type, checking or savings.
  • After submitting, two small deposits are posted to your external bank account, and an email is sent to you to complete.  In the email, you will be instructed to enter the exact deposit amounts to verify the account.

Pacific Crest invites you to access your accounts online or through our mobile app and check out the new look and features.  Please call us at 425-670-9600 or email us at clientservices@paccrest.com with any questions or comments.  (Please do not include sensitive or confidential information in your email.)

We hope you enjoy the refresh, and thank you for the opportunity to serve you!

Pacific Crest Savings Bank

Mobile Banking App Directions

Clients can log in to the mobile app once their online banking account has been activated from a web browser.

Download the Pacific Mobile Banking App.  Visit the Google Play or Apple App Store and search for “paccrest” or follow the links below.

Personal Mobile Banking – App Store links

Business Mobile Banking – App Store links

Log in with your username and password.  Business users will also need their Company ID.

Enter the security code you will receive by text message or phone call.

For Personal banking clients, look for the orange “Paccrest” icon when downloading the app.

For Business banking clients, look for the blue “Paccrest” icon.