Privacy Policy

Your Privacy Is Important to Us!

Pacific Crest Savings Bank is committed to protecting the privacy of our clients’ information. We know that your financial information is personal. Our goals are to serve you as effectively and conveniently as possible and to ensure that information you share with us remains confidential. As part of our commitment, we have adopted the following privacy principles and have implemented them at all levels of our organization. Our Privacy Notice provides additional details.

1. Privacy of Information – Client Expectations

   Trust, Privacy, and Confidentiality are the watchwords of our commitment in meeting client expectations of how we use the information we obtain.

2. Accuracy of Information

   Maintaining the accuracy of your personal information is important. We have procedures to help assure that your personal information is accurate, current, and complete. We also have procedures to correct inaccurate information in a timely manner, including processes to update information or remove outdated information. If you discover any information we have about you that is incorrect, please let us know.

3. Protection of Information via Established Security Procedures and Limited Employee Access

   Pacific Crest Savings Bank limits access to your personal information to those employees with a specific business reason for such access.  We also maintain security standards and procedures regarding unauthorized access. We update and test our technology to improve the protection of our client information and to protect the integrity of our information. We also ask you to closely review your accounts and bank and loan statements and contact us right away if you believe that someone has improperly accessed financial information about you.

4. Maintaining Your Privacy When We Do Business Outside Our Organization

   It is sometimes necessary to provide personally identifiable information about you to a party outside our organization. An example is when we hire a vendor to provide support for one or more of our products or services. When we work with outside businesses or companies, we require them to safeguard your personal and confidential information. These vendors must also abide by applicable law.

   Certain transactions or documents, such as Deeds of Trust, are recorded with government agencies. This recorded information becomes public and may be accessed by vendors for marketing purposes. We cannot prevent access to the public archives.

5. Removal from Lists

   Pacific Crest Savings Bank only shares information about you as described here and detailed in our Privacy Notice. If you wish to reduce the amount of national advertising you receive, you may notify the Direct Marketing Association. The Direct Marketing Association has no relation to Pacific Crest Savings Bank, but we have included the following addresses as a service to you so that you may request to be excluded from mailing lists.

   Mail Preference Service
   c/o Direct Marketing Association
   P.O. Box 9008
   Farmington, NY 11735-9008

   To reduce the volume of telemarketing calls you receive you may register with the Federal Trade Commission’s National Do No Call Registry. You can register online at www.donotcall.gov or call toll free, (888) 382-1222 (TTY (866) 290-4236) from the number you wish to register. Registration is free.

   Please be sure to include complete information about each name, address, and telephone number you would like excluded from national advertising lists. If you have moved within the last year, please also include your old address and phone number. The same is true for name changes and the addresses and phone numbers associated with each name.

6. Complaints

   Because of Pacific Crest Savings Bank’s high commitment to confidentiality of client information, complaints relating to this policy should be forwarded directly to Pacific Crest Savings Bank, Administration, for prompt attention.

7. Whom Should You Contact with Questions?

   If you have questions about this privacy policy, please call Pacific Crest Savings Bank at (425) 670-9600 or (800) 335-4126. We will gladly answer your questions.